Captain, Shophouse - Luxury Hospitality Leadership Role

Join Shangri-La Group, a global leader in luxury hospitality, as a Captain at our exclusive Shophouse in Bali. This is a unique opportunity to embody the essence of warm, attentive, and personalized service while leading a dynamic team in one of the world’s most sought-after destinations. As a Captain, you will be the face of our hotel, ensuring every guest feels valued and pampered. Located in the vibrant and picturesque Canggu, Bali, our Shophouse offers a blend of traditional Indonesian charm and modern luxury, providing an unparalleled experience for our guests.

In this role, you will oversee daily operations, manage staff, and ensure that our high standards of service are met. You will work closely with our front office, housekeeping, and food and beverage teams to deliver exceptional guest experiences. With your leadership, you will help shape the culture of our hotel, fostering a team that is passionate, dedicated, and committed to excellence.

We are looking for a seasoned professional with a proven track record in luxury hospitality. The ideal candidate will have a deep understanding of guest service, excellent communication skills, and the ability to inspire and motivate a team. Join us and be part of a global brand that values innovation, integrity, and the pursuit of perfection.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations to ensure seamless guest experiences.
• Manage and mentor a team of front office, housekeeping, and food and beverage staff.
• Ensure high standards of cleanliness and presentation are maintained.
• Handle guest complaints and concerns with professionalism and empathy.
• Coordinate with various departments to resolve issues and ensure smooth operations.
• Implement and monitor service standards and procedures.
• Conduct regular staff meetings to address performance and training needs.
• Represent the hotel at events and functions, ensuring a memorable experience for guests.

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in a leadership role within the hospitality industry.
• Proven track record in luxury hospitality, preferably in a front office or housekeeping capacity.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.
• Knowledge of hospitality software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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