Customer Care Representative - Healthcare (Bali, Indonesia)

Join Maxicare, a leading name in the healthcare industry, as a Customer Care Representative in beautiful Bali, Indonesia! This is an exciting opportunity to be part of a dynamic team dedicated to providing exceptional healthcare services while enjoying the vibrant culture and stunning landscapes of Bali.

As a Customer Care Representative, you will be the first point of contact for our valued customers, ensuring their queries and concerns are addressed promptly and professionally. You will handle inbound calls, emails, and chats, providing accurate information and solutions to enhance customer satisfaction. This role is perfect for someone who is passionate about healthcare and customer service, with a knack for building strong relationships and a commitment to excellence.

At Maxicare, we offer a supportive and collaborative work environment, continuous learning opportunities, and the chance to work in a sector that truly makes a difference. If you are ready to take on this rewarding challenge and contribute to our mission of improving healthcare accessibility, we would love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle inbound customer inquiries via phone, email, and live chat, providing accurate and timely responses.
• Resolve customer issues and complaints, ensuring high levels of customer satisfaction.
• Document and track customer interactions and complaints using our CRM system, Zendesk.
• Collaborate with healthcare professionals and other departments to provide comprehensive support to customers.
• Monitor and improve customer service metrics and KPIs to ensure continuous quality improvement.
• Stay updated with the latest healthcare trends and industry best practices to enhance customer service.
• Assist in the development and implementation of customer service policies and procedures.
• Provide training and support to new hires in the customer service team.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare industry.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Strong communication skills, both verbal and written, in English and Bahasa Indonesia.
• Familiarity with CRM systems, particularly Zendesk, is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Excellent problem-solving skills and attention to detail.
• Degree in Business Administration, Healthcare Management, or a related field is preferred.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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