Customer Services & Translator (Semarang)

Join PT Lehe Foods Indonesia Trading as a Customer Services & Translator in Semarang! We are seeking a dynamic professional to bridge communication between our team and international clients while delivering exceptional customer support. This role is perfect for someone with a passion for customer service and a knack for languages. In this role, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a seamless experience. You'll also be responsible for translating documents and communications between Indonesian and English, ensuring clear and accurate communication.

PT Lehe Foods Indonesia Trading is a leading player in the food industry, committed to delivering high-quality products and services. Our team is dedicated to innovation and excellence, and we're looking for a Customer Services & Translator who shares our passion for customer satisfaction. In this role, you'll have the opportunity to grow and develop your skills, working with a diverse team of professionals. Semarang, with its rich cultural heritage and vibrant business environment, offers the perfect backdrop for your career growth.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service to international clients, ensuring their needs are met and their experience is seamless.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Translate documents and communications between Indonesian and English, ensuring accuracy and clarity.
• Assist in the development and implementation of customer service strategies and processes.
• Maintain and update customer records and databases.
• Monitor customer satisfaction metrics and provide regular reports to the management team.
• Collaborate with the marketing and sales teams to ensure a consistent and positive customer experience.
• Stay up-to-date with industry trends and best practices in customer service and translation.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, International Relations, or a related field.
• Minimum 2 years of experience in customer service, translation, or a related field.
• Fluent in both Indonesian and English, with excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Proficiency in using Microsoft Office Suite, especially Excel and Outlook.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a passion for delivering exceptional service.
• Valid SIM (Student Immigration Visa) or work permit for Indonesia.

🛠️ Keahlian

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