Customer Service Representative - Astra Credit Companies

Astra Credit Companies is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team in Badung, Bali. In this role, you will play a key part in ensuring exceptional service delivery by reviewing customer data, conducting outreach calls, and resolving customer inquiries. Our company, a leading financial services provider, is committed to fostering a customer-centric culture and providing top-notch service to our clients.

As a Customer Service Representative at Astra Credit Companies, you will be responsible for handling customer interactions, ensuring compliance with company policies, and contributing to our mission of delivering financial solutions with integrity and excellence. This is an opportunity to grow within a reputable organization that values your skills and dedication.

📋 Tanggung Jawab Pekerjaan

• Review and analyze customer data to identify potential issues and opportunities for improvement.
• Conduct outreach calls to customers to address their concerns and provide information about our products and services.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Ensure compliance with company policies and regulations.
• Provide exceptional customer service and support to enhance customer satisfaction.
• Collaborate with other departments to ensure seamless service delivery.
• Participate in team meetings and contribute to the development of customer service strategies.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with financial services and products.
• Ability to work in a fast-paced environment and meet service level agreements.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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